SHIPPING & RETURNS

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SHIPPING

We ship worldwide via DHL Premium.

All orders are dispatched within 24 hours on business days.

As soon as your order is on its way, you'll receive a tracking number by email.

Free shipping worldwide.

Shipping Costs & Delivery Times

Free shipping on all orders — except United States & Canada (€19.99).

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RETURNS

You have 30 days after receiving your order to return it — from any country worldwide.

Items must be returned unworn, unused and in their original packaging with all tags attached. Faulty or defective items are returned free of charge — we cover the cost.

Start your return: suvene.returnsportal.online

Return address: SUVENE · Philipsstraße 15 · 52068 Aachen · Germany

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EXCHANGES

Want a different size or colour? Exchanges are free of charge. Simply use the Return Portal and select your preferred replacement item.

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REFUNDS

Refunds are processed within 3 business days after we receive your return, issued to your original payment method. Depending on your bank, it may take a few additional days to appear in your account.

Questions? support@suvene.de

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CUSTOMS & IMPORT DUTIES

For orders shipped outside the EU, customs duties, import VAT and other fees may apply. These are not included in the product price or shipping costs and are paid by the recipient. The amount depends on the destination country and is usually charged directly by the carrier or customs authority upon delivery. If a shipment is refused or returned due to unpaid customs fees, we reserve the right to deduct the return shipping costs from your refund. If you have questions about customs or import fees in your country, feel free to contact us before placing your order.